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Products
A Facilitator Guide is available
for each of these products. It contains everything you need to deliver the
program in-house, including a Facilitator's Manual that provides research
and technical background, step by step fully-scripted seminars, transparency
masters and reproducible handouts.
DiSC®
Personal Profile System® 2800 Series
AThe foundation of personal and
professional success lies in understanding yourself, understanding others,
and realizing the impact of personal behavior on others. For nearly thirty
years, the Personal Profile System® has unlocked the door to productive communication
and relationships for over 30 million people through its DiSC® Dimensions
of Behavior learning approach.
Please contact us if you are interested in ordering any of our products.
DiSC®
Online Report Personal Profile System® 2800 Series Computerized Report
For
nearly 30 years, millions of people around the world have improved performance
and increased job satisfaction with the DiSC®-based Personal Profile System®
. Today, the PPS continues to set the standard for research-based DiSC assessments.
Now you can bring the power of DiSC to a wider audience through the ease and
convenience of the Internet. The PPS Online will open your eyes to a new world
of DiSC learning!
Please contact us if you are interested in ordering any of our products.
Discovering
Diversity Profile®
Our increasingly diverse society is reflected in
growing workforce diversity. Leading organizations acknowledge that working
successfully with others who don't share the same background, beliefs, or
traditions is a top priority in today's workplace. Employees need help in
assessing their behavior toward people who are different from themselves.
And they must understand the benefits of changing negative attitudes and resistance
into appreciation and cooperation.
Please contact us if you are interested in ordering any of our products.
Managing
Work Expectations
Work
expectations are those things people consider likely to happen in their job
situation, either now or in the future. Whether spoken or unspoken, met or
unmet, expectations have a powerful impact on our thoughts, feelings, and
behaviors, and play a key role in driving our attitudes. Research shows that
people who have clearly defined, well-communicated expectations find more
satisfaction and success in their work than people whose expectations go unspoken
or unrealized. And companies that employ satisfied, successful people reap
the rewards of increased productivity and reduced turnover.
Please contact us if you are interested in ordering any of our products.
Dimensions
of Leadership Profile®
Collapsing organizational hierarchies
and increasing workforce diversity has dramatically altered our understanding
of leadership. Leadership is no longer seen as one defining role atop the
business pyramid, but as a relationship between leaders and followers. Today,
leaders come in many varieties, from charismatic visionaries to quiet team
players. Leadership is understood in its multiple dimensions, with leaders
and followers interchanging roles as the situation demands.
Please contact us if you are interested in ordering any of our products.
Personal
Listening Profile®
Good communication is one of the most valued skills
in the workplace. And effective listening is crucial to communicating productively
inside the organization and meeting the competitive challenges outside the
organization. The Personal Listening Profile® helps people become active,
purposeful listeners in a wide variety of situations for more productive communication.
Please contact us if you are interested in ordering any of our products.
Coping
& Stress Profile®
To avoid the peaks and valleys of productivity created
by high stress levels, you need employees who know how to balance the urgent
demands of work life and personal life. Even when things are going smoothly,
the cumulative effects of day-to-day stressors affect the way people behave.
The Coping & Stress Profile® is a unique learning instrument that connects
stress and coping in four life areas: Personal, Work, Couple and Family. Learners
gain important insights into how stress in one area impacts other areas, how
coping resources in one area impacts other areas, how coping resources in
one area can be used to decrease stress in another, and how stress, coping
resources, and overall satisfaction are closely related.
Please contact us if you are interested in ordering any of our products.
Innovate
with C.A.R.E. Profile®
Successful team members don't do the same thing
at the same time. They do the right thing at the right time. And while team
members work together toward a common goal, individuals still must play their
individual roles in the process. As organizations rely more and more on teams
to innovate, problem solve, produce, and compete at the speed of change, clearly
understanding and capitalizing on individual approaches to group processes
is the bottom line on creating high performance teams.
Please contact us if you are interested in ordering any of our products.
Time
Mastery Profile®
Setting priorities and managing time effectively
is basic to managing individual and organizational performance. The pressure
to find innovative ways to achieve goals, pay attention to the competition,
respond quickly to customer needs, and enjoy life outside of work is even
more intense in today's less structured, information-driven workplace. Meeting
the daily challenge of managing professional and personal responsibilities
requires a learning strategy designed to meet individual needs.
Please contact us if you are interested in ordering any of our products.
DiSC®
Management Strategies Trainer's Kit
Learn practical behavioral approaches for successfully
managing and motivating others using DiSC® Management Strategies. DiSC
Management Strategies Trainer's Kit includes: One Facilitator's Manual with complete scripts for each module, one set of overhead transparency masters, one video of skill-building vignettes and one Participant's Manual.
Please contact us if you are interested in ordering any of our products.
Customer
Service Training
Customer Focus is a leading customer service training
company used by customer-centered companies like IBM.com, Dell, Verizon Wireless,
and Edward Jones, to build customer-focused employees, improve customer satisfaction,
and implement customer loyalty programs.
Please contact us if you are interested in ordering any of our products.
Call
Center Training
Call Center Training is an intensive facilitator-led
service-skills training program for all Call Centers and Help Desks. In one
day or eight one-hour modules, your technical and non-technical phone professionals
learn to build customer loyalty with even the most challenging customers while
increasing your Call Center productivity and quality.
Please contact us if you are interested in ordering any of our products.
Guest
Service Training
Please contact us
if you are interested in ordering any of our products.